Development & Design Experience
Custom Website: Sweet Via Patisserie & Sweetique (2017)
Android App Beta Testing (2017)
For Phone.com, a VoIP Service Provider
Worked through test cases to locate bugs, issues, and UX improvements. Marked up screenshots from the app and took screen capture videos with narration as appropriate to explain the more elusive issues.
WordPress Website for Aya Saravia (2016)
Portfolio website with a modified WordPress theme for a local pastry chef.
Website for J.M.M. Nuanez (2015)
Simple splash page website for a local writer written with HTML and CSS.
World Hunger Relief, Inc. (2012-2013)
Updated existing WordPress website by building a proper child theme and reworking HTML and CSS to improve the design. Created a demo subdomain to facilitate website management and updates.
Web & Graphic Design, Bug Tracking (2008-2009, 2011-2012)
For GreekBill, Inc. and MemberPlanet in Torrance, California
Working primarily in Adobe Illustrator, redesigned the website to improve user experience. Wrote functional documentation, provided bug tracking, and performed cross-browser testing. Created marketing materials.
Personal Portfolio Website (2007-Present)
Tier 1 Technical & Customer Support Rep (Jan 2017-Present)
At Phone.com, a VoIP service provider
Account and device setup and troubleshooting via ticket (Jira), LiveChat, and phone. Provisioned IP phones, installed and configured softphones, mobile app setup, computer and network troubleshooting.
Volunteer Tech Support and Help Desk (2016-2017)
At the Vista Branch of the San Diego County Library
Provide patrons with tech support and troubleshooting on personal laptops, tablets, cell phones, e-readers, and other devices.
Teaching English as a Foreign Language (2013-2015)
At Guhak Elementary School in Busan, South Korea
Taught in conjunction with Korean teachers. Used technology in the classroom, including PowerPoint presentations, Android tablets, smart phones, and live video streaming.
Workshop Instructor (2010-2012)
At UCSD’s San Diego Supercomputer Center & UCSD Extension
Taught workshops to elementary, middle, and high school students on MIT’s Scratch (visual programming for kids), Photoshop, Illustrator, 3D animation, and video game map creation.