Development & Design Experience
Freelance Web Development (2017-Present)
Android App Testing (2017)
For Phone.com, a VoIP Service Provider
Worked through test cases to locate bugs, issues, and UX improvements. Provided marked up screenshots and narrated screen capture videos as appropriate to explain more elusive issues.
Web & Graphic Design, Bug Tracking (2008-2009, 2011-2012)
For GreekBill, Inc. and MemberPlanet in Torrance, California
Working primarily in Adobe Illustrator, redesigned existing website to improve user experience. Wrote functional documentation, provided bug tracking, and performed cross-browser testing. Created marketing materials.
(Senior) Customer Support Representative (2017-2018)
At Phone.com, a VoIP service provider
Provided support via ticket (Jira), LiveChat, and phone, including IP phone and softphone provisioning, and computer and network troubleshooting. Investigated accounts to determine eligibility for international dialing. Promoted to Senior Customer Support Representative in November 2017.
Volunteer Tech Support and Help Desk (2016-2017)
At the Vista Branch of the San Diego County Library
Provide patrons with technical support and troubleshooting on personal laptops, tablets, cell phones, e-readers, and other devices.
Teaching English as a Foreign Language (2013-2015)
At Guhak Elementary School in Busan, South Korea
Taught in conjunction with Korean teachers to improve English fluency. Used technology in the classroom, including PowerPoint presentations, Android tablets, smart phones, and live video streaming.
Tech Booth Lead (2010-2013)
At Generation Church in Oceanside, California
Led the tech team, including training and scheduling. Worked to provide smooth, distraction free services. Provided IT support, software installation, file management, and troubleshooting.
Workshop Instructor (2010-2012)
At UCSD’s San Diego Supercomputer Center & UCSD Extension
Taught workshops to elementary, middle, and high school students on MIT’s Scratch (visual programming for kids), Photoshop, Illustrator, 3D animation, and video game creation using the Unreal Development Kit.
AmeriCorps Member (2009-2010)
At World Hunger Relief, Inc. in Waco, Texas.
Taught after-school garden clubs, helped with general farm work, and provided IT support. Set up wireless security, removed malware, reformatted computers, and implemented best practices.