Resume

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Languages & Tools

  • HTML and responsive CSS
  • Vanilla JavaScript
  • Node.js and Express
  • NGINX
  • Linux Command Line and SSH
  • Let's Encrypt / Certbot
  • WordPress
  • FileZilla
  • Adobe Creative Suite
  • Sublime Text
  • Oracle VirtualBox
  • Jira

Degree & Certs

Bachelor of Fine Arts in Illustration

  • California State University
  • Long Beach
  • GPA: 3.8, 2007

CompTIA Network+

  • Exam N10-006
  • July 2017

CompTIA A+

  • Exam 220-901 & 220-902
  • July 2016

Online Education

Udemy

  • In Progress (70% complete):
  • The Web Developer Bootcamp

Codecademy

  • Learn HTML
  • Learn CSS
  • Learn JavaScript
  • Make a Website
  • Learn the Command Line
  • Learn Git

Development & Design Experience

Freelance Web Development (2017-Present)

www.jamesnuanez.com

Building responsive websites with custom HTML, CSS, and vanilla JavaScript on Node.js with Express. Served by NGINX, running on Debian Linux. Encryption via Let’s Encrypt. Managed via command line and SSH. WordPress theme modification and website management.

Android App Testing (2017)

For Phone.com, a VoIP Service Provider

Worked through test cases to locate bugs, issues, and UX improvements. Provided marked up screenshots and narrated screen capture videos as appropriate to explain more elusive issues.

Web & Graphic Design, Bug Tracking (2008-2009, 2011-2012)

For GreekBill, Inc. and MemberPlanet in Torrance, California

Working primarily in Adobe Illustrator, redesigned existing website to improve user experience. Wrote functional documentation, provided bug tracking, and performed cross-browser testing. Created marketing materials.

Other Experience

(Senior) Customer Support Representative (2017-2018)

At Phone.com, a VoIP service provider

Provided support via ticket (Jira), LiveChat, and phone, including IP phone and softphone provisioning, and computer and network troubleshooting. Investigated accounts to determine eligibility for international dialing. Promoted to Senior Customer Support Representative in November 2017.

Volunteer Tech Support and Help Desk (2016-2017)

At the Vista Branch of the San Diego County Library

Provide patrons with technical support and troubleshooting on personal laptops, tablets, cell phones, e-readers, and other devices.

Teaching English as a Foreign Language (2013-2015)

At Guhak Elementary School in Busan, South Korea

Taught in conjunction with Korean teachers to improve English fluency. Used technology in the classroom, including PowerPoint presentations, Android tablets, smart phones, and live video streaming.

Tech Booth Lead (2010-2013)

At Generation Church in Oceanside, California

Led the tech team, including training and scheduling. Worked to provide smooth, distraction free services. Provided IT support, software installation, file management, and troubleshooting.

Workshop Instructor (2010-2012)

At UCSD’s San Diego Supercomputer Center & UCSD Extension

Taught workshops to elementary, middle, and high school students on MIT’s Scratch (visual programming for kids), Photoshop, Illustrator, 3D animation, and video game creation using the Unreal Development Kit.

AmeriCorps Member (2009-2010)

At World Hunger Relief, Inc. in Waco, Texas.

Taught after-school garden clubs, helped with general farm work, and provided IT support. Set up wireless security, removed malware, reformatted computers, and implemented best practices.